T-Mobile has announced two new features called Scam ID and Scam Block which will help safeguard customers from scam calls.
With Scam ID, customers are automatically alerted when an incoming call is likely a scam. And, when customers enable Scam Block, T-Mobile will stop scam calls before they ever reach them. These free new customer protection features are powered by patent-pending T-Mobile technology built right into the Un-carrier’s advanced network – which also means scam blocking works on every single phone on T-Mobile’s network.
“Every year, three out of four people in the US get at least one scam call—and fraudsters cheat consumers out of more than half a billion dollars per year! It’s insane – so we had to do something to protect our customers!” said Neville Ray, Chief Technology Officer for T-Mobile. “So the T-Mobile team designed a brilliant set of patent-pending technologies — then built them directly into our network, so there’s nothing customers have to do. No hoops to jump through, no app to download. Like most T-Mobile technologies, it just works.”
Every time someone calls a T-Mobile customer, the carrier analyzes it within milliseconds against a global database of tens of thousands of known scammer numbers. The database is kept up-to-date in near real-time by analyzing every call that comes into the network with behavioral heuristics and intelligent scam pattern detection. When a match is found, the T-Mobile network tags the incoming call and warns the customer that it’s likely from a scammer.
If a customer prefers never to be bothered by scam calls, they can turn on Scam Block, and T-Mobile will terminate the call before it ever reaches them.
T-Mobile is enabling Scam ID and Scam Block on a rolling basis beginning with T-Mobile ONE customers. New T-Mobile ONE customers will automatically get Scam ID beginning April 5. T-Mobile postpaid customers can also enable Scam ID for themselves beginning April 5 by dialing #ONI# (#664#) and pressing the call button in their phone’s dialer. To turn on Scam Block, customers can dial #ONB# (#662#) or, to turn it off, dial #OFB# (#632#). To check whether Scam Block is on or off, customers can dial #STS# (#787#).